The future of HR
Team credits
Before I started there, I had never heard of Personio. They are a German company operating strictly in the EU. But when they decided to set up their first US office in New York City, I joined the brand team to help drive a massive in-house rebrand.
The goal was lofty. They wanted a fully integrated brand that united product, marketing, sales, and employer brand into one coherent system. That is a tall order on its own. Add the fact that they had gone through three previous rebrands and still struggled to find their unique voice. They were the leading HR tool in the EU and a true unicorn, yet their market penetration showed plenty of untapped opportunity. That is where brand and product came into play.
We set out to tackle the biggest challenge: bridging product and brand. They could no longer feel like two separate pieces merely coexisting. They needed to work together and speak the exact same language. We established the foundation of a modern brand system and defined how it showed up everywhere. Our work stretched across brand strategy, web, product, campaigns, photo, sales, events, social, and physical office spaces globally.
Our brand strategy was simple but bold: Reimagine human matters. We wanted to challenge the HR industry status quo and what it means for our customers. This led us to build a brand that was imaginative, purposeful, and explorative. We introduced an extensive palette of bold colors, textured gradients, and photography that felt elevated and heroic.
We accomplished all of this in just 10 months. Partnering with product design, engineering, and design ops, we built a cohesive design language. It scaled across product components, color systems, typography, iconography, illustration, and motion. It was a massive effort executed with unreal speed and autonomy.
We also leveled up the sales process. Working closely with sales and enablement, we crafted a new story from first touch to first value. We built assets and demos that helped reps talk about outcomes instead of features. Sales reported clearer value conversations, and we saw measurable improvements in deal velocity and closing confidence.
The overall impact was huge and immediate:
- Customer Sentiment: The company reported much stronger engagement across the board.
- NPS Growth: Scores rose by double digits in a single quarter.
- Webinar Success: Attendance rates jumped by 40%, with average view times increasing by 120%.
- Lead Quality: Measurable improvements across all early marketing campaigns.